Refund & Cancellation Policy

1. Overview

This Refund & Cancellation Policy explains the rules applicable to subscriptions and other paid services purchased through Indocia.

Indocia provides online storefront and ordering tools to businesses. By purchasing a paid Indocia plan, you acknowledge and agree to this policy.

2. Subscription Plans

Indocia may provide free and paid subscription plans. The price, duration and features of each plan will be displayed before purchase.

Paid subscriptions provide access to the features and limits associated with the selected plan for the applicable subscription period.

3. Cancellation Before Activation

If a customer has submitted a payment for a paid plan but the subscription has not yet been activated, the customer may contact Indocia to request cancellation.

Where a payment has not yet been verified or approved, Indocia may cancel the pending subscription request and process the applicable refund.

4. Refunds After Subscription Activation

Once a paid subscription has been activated, subscription fees are generally non-refundable.

This is because access to the subscription features is provided immediately after activation.

However, we may consider refund requests in exceptional circumstances, including verified duplicate payments, accidental duplicate transactions, technical issues caused by Indocia that materially prevent use of the purchased service, or other circumstances determined by Indocia on a case-by-case basis.

5. Duplicate Payments

If you believe that you have accidentally made the same payment more than once, please contact us with the relevant transaction details.

After verification, an eligible duplicate payment may be refunded to the original payment method or handled through an appropriate payment process.

6. Failed or Unsuccessful Payments

If a payment is unsuccessful but the amount has been deducted from your bank account or payment account, the transaction may require verification with the relevant payment provider.

Customers should provide the transaction reference, UTR or other relevant payment information when contacting Indocia about a failed payment.

7. Manual UPI Payments

If Indocia accepts subscription payments through manual UPI transfer, customers may be required to submit the transaction reference or UTR for verification.

A subscription will not necessarily be activated immediately after a UPI transfer. Activation may occur only after the payment has been successfully verified and approved.

If a manual payment cannot be verified or has been incorrectly submitted, Indocia may request additional information before taking further action.

8. Cancellation of Subscription

A customer may request cancellation of their subscription by contacting Indocia through the support contact details provided on the website.

Cancellation normally prevents future renewal or continuation of the subscription, but does not automatically create a right to a refund for the unused portion of an already activated subscription period.

9. Refund Eligibility

Refund requests may be considered in circumstances such as:

• Duplicate payment
• Verified payment processing error
• Payment received but subscription cannot be activated due to an Indocia-side issue
• Material technical failure preventing access to the purchased service
• Other exceptional circumstances approved by Indocia

Refund eligibility is determined after reviewing the relevant account, payment and transaction information.

10. Non-Refundable Situations

Refunds will generally not be provided for:

• Change of mind after subscription activation
• Failure to use the subscription after activation
• Unused features or unused subscription time
• Failure to configure or maintain a storefront
• Business closure or temporary business inactivity
• Violation of Indocia's Terms of Service
• Suspension or termination resulting from misuse of the platform

11. Refund Request Process

To request a refund, contact Indocia using the support details provided on our website.

Please include the following information where applicable:

• Account email address
• Business name
• Subscription plan
• Payment amount
• Transaction ID or UTR
• Date of payment
• Reason for the refund request

We may request additional information if necessary to verify the transaction.

12. Refund Processing

If a refund is approved, we will initiate the refund using the applicable payment method or payment process.

The time required for the refunded amount to appear in the customer's account may depend on the customer's bank, payment provider or financial institution.

Indocia cannot guarantee the exact processing time controlled by a third-party bank or payment provider.

13. Changes to Plans or Pricing

Indocia may change subscription plans, features or pricing from time to time.

Changes will generally apply to future purchases or renewal periods and will not automatically create a refund entitlement for a previously purchased subscription.

14. Consumer and Legal Rights

Nothing in this policy is intended to remove or restrict any rights or remedies that cannot legally be excluded under applicable law.

15. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. Any updated version will be published on this page with a revised "Last updated" date.

16. Contact

If you have questions regarding refunds, cancellations or subscription payments, please contact us.