Privacy Policy

1. Introduction

Welcome to Indocia, a product operated by Hexatech Innovation Private Limited ("Company", "we", "us" or "our").

Indocia provides online storefront and ordering tools that help local businesses create digital storefronts and receive customer orders, including through WhatsApp.

We respect your privacy and are committed to protecting the information you provide while using our platform.

2. Information We Collect

We may collect information such as:

• Name and business name
• Email address
• Phone and WhatsApp number
• Business address
• Storefront information
• Product names, descriptions, prices and images
• Business hours and ordering settings
• Customer order information submitted through a storefront
• Technical and usage information necessary to operate the service

3. How We Use Information

Information may be used to:

• Create and operate your Indocia storefront
• Process and communicate customer orders
• Provide account and customer support
• Maintain and improve the platform
• Protect the platform against abuse and unauthorized access
• Send important service-related communications
• Process subscriptions, payments and payment verification

4. Business and Customer Data

Businesses using Indocia are responsible for the information they collect from their customers through their storefronts. Businesses should ensure that their collection, use and disclosure of customer information complies with applicable laws and regulations.

Indocia provides the technology and infrastructure used to operate these storefronts but does not determine how an individual business uses information collected from its customers.

5. WhatsApp

Indocia may facilitate communication between businesses and customers through WhatsApp. WhatsApp is operated by a separate third party, and its own terms and privacy policies apply to WhatsApp services.

6. Data Security

We take reasonable technical and organizational measures to protect information stored on the platform. However, no online service can guarantee absolute security, and users acknowledge that transmission and storage of information over the internet carries inherent risks.

7. Third-Party Services

Indocia may use third-party infrastructure and service providers to host the application, database, images, authentication, payments and other platform functionality.

These providers may process information on our behalf to provide their services. Third-party providers may have their own terms and privacy policies governing their services.

8. Payments and Subscriptions

If you purchase a paid Indocia subscription, certain information may be collected or processed to verify and complete the transaction, including payment-related information and transaction references.

Where payments are processed or verified through third-party payment providers or banking services, those providers may process information according to their own terms and privacy policies.

9. Data Retention

We retain information for as long as reasonably necessary to provide the service, maintain business records, resolve disputes, enforce agreements and comply with applicable legal obligations.

10. Your Choices and Rights

You may contact us regarding your account information or request appropriate corrections or deletion, subject to applicable legal, contractual and operational requirements.

Certain information may need to be retained where required for legal, security, accounting or legitimate business purposes.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be reflected on this page with an updated revision date.

12. Contact

If you have questions about this Privacy Policy, your account or your information, please contact us through the contact details provided on the Indocia website.